6 Common Misconceptions About Support Coordination

Empowrd • September 13, 2024

1) Your Support Coordinator Does Everything for You

This is a misconception. Support Coordination is a capacity-building service, meant to equip you with the skills to eventually manage your supports independently. While your Support Coordinator helps you understand your NDIS plan and connects you with service providers, the choice of providers and the control over when and how services are delivered ultimately lies with you.


2) If You Meet Eligibility Criteria, You Automatically Get Support Coordination

Not necessarily. While certain criteria increase your chances, eligibility for Support Coordination is assessed by your NDIS Planner or Local Area Coordinator. They consider multiple factors to determine if it’s "reasonable and necessary" for your needs. Even if your situation suggests you might qualify, approval is never guaranteed.


3) Having a Strong Support Network Disqualifies You from Support Coordination

This isn’t true. While family and friends provide valuable informal support, it doesn't mean you won't qualify for Support Coordination. If your network can't fully assist in building your capacity to manage the NDIS, Support Coordination could still be included in your plan.


4) You Can’t Receive Both Support Coordination and Plan Management Funding

Incorrect. Plan Management and Support Coordination serve different purposes: Plan Management handles the financial aspects of your plan, while Support Coordination focuses on managing your supports and service providers. Many participants receive both, as this combination helps maximize the effectiveness of their NDIS plan.


5) Support Coordinators Are On Call 24/7 for Emergencies

Support Coordinators are not emergency responders. While they can assist if you're having issues with service providers, their role doesn’t include handling urgent or crisis situations. In emergencies, you should always contact appropriate emergency services.


6) One Hour of Support Coordination Equals a One-Hour Meeting

Support Coordination involves more than just meetings. The funding covers time spent on preparation, research, travel, reporting, and follow-up tasks, not just face-to-face or phone interactions. So, a one-hour meeting could involve several hours of background work. 


These misconceptions can cause confusion, but understanding the role of Support Coordination helps ensure you get the most out of your NDIS plan.


Ready to take control of your NDIS journey? Based in Port Lincoln on the Eyre Peninsula Empowrd offers expert Support Coordination and Plan Management services tailored to your needs. Let us help you navigate the NDIS with confidence. Contact us today to discuss how we can support you or visit our website for more information. Stay empowered with Empowrd!

NDIS Plan Management and Support Coordination

At Empowrd, we are here to make your life easier. Based in Port Lincoln on the Eyre Peninsula, we offer a personal, accessible and holistic approach to NDIS Plan Management and Support Coordination.


We provide Plan Management services across Australia, assisting with financial administration, and offer Support Coordination to participants in Port Lincoln and Eyre Peninsula, connecting them with the right supports and providers. Our goal is to ensure your NDIS plan works for you, so you can focus on achieving your goals and doing what you love.

Discover More

Want to Become a Support Worker?

Our Independent Support Workers Education Portal provides everything you need to navigate the NDIS, find work, and confidently offer services as an Independent Support Worker. For just $65, you will gain access to comprehensive guides, essential resources, and ready-to-use templates to streamline your work.


Inside, you will find:

  • A clear breakdown of how the NDIS works
  • Tips for finding jobs and delivering services
  • Step-by-step guidance on invoicing and support planning
  • Ready-to-edit templates for quotes, service agreements, invoices, and case notes


Need just the templates? You can also purchase them separately as standalone resources.

Get Started Today

I hope you enjoy reading this blog post.

If you are ready to be Empowrd to live your life to the fullest, let us steer you on the right path. 

A group of people are sitting around a table looking at a tablet.
By Empowrd April 10, 2025
NDIS plan management lets you focus on your goals while someone else handles invoices and budgets. Learn how it works and if it’s right for you.
Two men are standing next to each other in a park holding baseball bats and gloves.
By Empowrd April 9, 2025
Empowrd explains how NDIS-funded mentoring builds everyday skills, confidence, and independence. Learn what’s covered and how to access support.
A woman is typing on a laptop computer at a desk.
By Empowrd April 9, 2025
Use Empowrd's free NDIS email scripts to request quotes, follow up with the NDIA, and submit documents. Save time and simplify your plan today. Read more here.
A bunch of puzzle pieces with people cut out of them
By Empowrd March 18, 2025
Confused by NDIS jargon? This guide breaks down key terms like Core Supports, Plan Management, and Assistive Technology to help you navigate the system confidently.
Blind person using audio book player for visually impaired
By Empowrd March 18, 2025
Find out how Assistive Technology supports NDIS participants, from mobility aids to communication tools. Understand funding levels, approvals, and recent NDIS updates.
A person is playing with plastic balls on a table.
By Empowrd March 18, 2025
Learn how Occupational Therapy and Functional Assessments support NDIS participants by improving independence, justifying funding, and bespoke care plans.
A woman is giving a child a picture of a smiley face.
By Empowrd March 18, 2025
Learn about autism signs, diagnosis, and NDIS support. Find out how tailored services empower individuals with autism and assist families and carers.
A man and a woman are sitting at a desk in front of a computer.
By Empowrd March 18, 2025
NDIS support helps individuals with Down Syndrome gain independence, education, and employment. Learn how tailored services empower their unique abilities.
A woman is kissing another woman on the cheek while sitting on a couch.
By Empowrd March 18, 2025
Support Coordination and Plan Management ease the burden on carers by simplifying NDIS processes, managing funds, and ensuring the best support for loved ones.
Show More

Be EMPOWRD to Live Your Best Life

If you are ready to be Empowrd to live your life to the fullest, let us steer you on the right path. To get started, all you have to do is sign up using our online enquiry form and we’ll get back to you shortly.

Share by: