Understanding the Role of NDIS Plan Managers

One of the most important roles in the National Disability Insurance Scheme (NDIS) is the Plan Manager. With their expertise in financial administration, plan managers basically help participants manage their NDIS plans effectively. 



But to understand the full scope of their responsibilities, we’ll break down what plan managers do and how they assist participants in changing or implementing a participant’s NDIS plan.

What is an NDIS Plan Manager?

An NDIS Plan Manager is a dedicated professional who helps NDIS participants manage their funding and financial responsibilities. Think of them as your go-to person who helps make sure your NDIS plan works just the way you want it to. Aside from making sure you have access to the support you need, they also take care of the administrative tasks that come with your NDIS plan.



What Do Plan Managers Do?

NDIS Plan management is all about overseeing the financial aspects of your NDIS plan. Your plan manager’s main job is to ensure that the funds allocated to your plan are being used wisely and according to the agreements you’ve set up. They help implement your plan as intended, keep an eye on how funds are spent, and make sure everything stays on track.

What Plan Managers Don’t Do

Plan managers do not decide if the support or services you purchased are reasonable and necessary. So if you have questions about this, you and your chosen representative will need to discuss them directly with the National Disability Insurance Agency (NDIA). While plan managers are here to help you manage your budget, they aren’t the ones to confirm details about support categories or resolve any disputes.

How to Verify Claims

If you ever need to check whether a claim falls under the correct support category or if a specific support is claimable, the best approach is to reach out directly to your My NDIS Contact or the NDIA Contact Centre. Remember, plan managers are focused on helping you manage your funding and budgets, so it’s not within their role to handle these questions about eligibility and claims processes.



Takeaway

Plan managers are essential partners in managing the financial side of your NDIS plan. They help keep everything running smoothly, making sure your funds are used and in alignment with your goals. Their role involves tracking your expenses, processing invoices, and providing clear financial reports, all of which help you manage your budget more easily.

However, it’s important to remember that the decision on which supports are reasonable and necessary is ultimately up to you and the NDIA. Plan managers don’t decide on this. Instead, they manage your budget while you focus on identifying the services and support that best meet your needs.